Privacy Policy

Your privacy

This is the Wet Tropics Management Authority's (the Authority) website. We are committed to protecting user privacy.

We understand that visitors and users of this website are concerned about their privacy, and the confidentiality and security of any information that is provided.

Privacy Statement

The Authority manages the Yellow Crazy Ant Eradication Program with the aim to eradicate yellow crazy ants from areas within and adjacent to the Wet Tropics World Heritage Area. The Wet Tropics Management Authority, housed within the Department of Environment and Science (DES) and is committed to protecting the personal information which is required to effectively manage the Authority’s Eradication Program. The Authority manages personal information in accordance with the Information Privacy Act 2009 (Qld) [IP Act] which contains 11 Information Privacy Principles (IPPs) to govern the way we collect, store, manage, use and disclose personal information. 

Personal information

Personal information is information or an opinion, including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. 

Collection and use of personal information

The Authority will only collect personal information that is relevant and necessary for our eradication functions and activities. 

In particular, to administer the Authority’s Eradication Program, we may need to collect your personal information to: 

  • help you with your enquiries, complaints, reports, and awareness training 

  • provide you with information about yellow crazy ant eradication activities 

  • verify any information you have provided to us 

  • get in touch with you if we need to schedule survey and treatment activities 

  • research and develop our treatment and surveillance services and communications 

  • protect your safety, security and wellbeing where yellow crazy ants are found 

The type of personal information the Authority may collect includes: 

  • your name, address, phone number, email, other contact details 

  • complaint and incident details 

  • comments, answers or opinions you provide to us; 

Please note that if the Authority is unable to collect the information we request from you, we may not be able to adequately manage the Authority’s Eradication Program including being able to respond to your enquiry, complete your booking for managing reported ants, provide you with eradication information or assess your satisfaction with our service. Therefore, please ensure you fill in your details where requested. 

Storage of your personal information

The Authority stores information on approved DES systems to comply with the Information Privacy Act 2009.  

Access to information is on a ‘need to know’ basis.  

All stored information is subject to the retention and disposal rules contained in the Public Records Act 2002.  

Disclosure of personal information

The Authority does not routinely disclose any personal information to third parties however we may do so where it is necessary to perform the Authority’s Eradication Program functions and activities. The Authority may need to disclose your personal information to: 

  • courier companies if we are required to make a delivery to you 

  • our contractors who carry out functions and activities under contract provisions; 

  • your representatives (for example your authorised representatives or legal advisers) 

  • Queensland Police Service (QPS) 

  • Local government and regulatory authorities and other organisations, as required or authorised by law. 

The Authority will take reasonable steps to ensure that any third party to whom we need to disclose your personal information is bound by similar privacy obligations concerning that information. 

Generally, any information the Authority needs to publish will be de-identified prior to publication. The exception to this is where property details are required to be published in order to prevent transmission of yellow crazy ants. 

Online privacy

When you visit the Authority's website, our server makes a record of your visit and logs information for statistical purposes only. This information includes, the user's server address, the user's top level domain name (for example .com, .gov, .au, etc), the date and time you visited the site, the pages accessed, and documents downloaded, the previous site visited, and the type of browser you use. 

No attempt will be made to identify users, or their browsing activities, unless we are lawfully required to do so for investigation or law enforcement purposes. 

Links to other sites

This website contains links to other websites. The Authority is not responsible for the content, security and privacy practices of these websites and you are advised to read the privacy statements of any website prior to access. 


A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server. 

The main purpose of cookies is to identify users and possibly prepare customised web pages for them. When you enter a website which is using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your web browser which stores it for later use. The next time you go to the same website, your browser will send the cookie to the web server. The server can use this information to present you with custom web pages. 

This website uses cookies to store information only. If you have configured your browser to reject all cookies you will still be able to generally browse through the site. 

Online forms

Where on-line forms are available on this site and you choose to send us the form electronically the specific reason for collecting the personal information requested will be explained on the form.  The personal information that you provide will not be disclosed to others without your consent, except as set out in this Privacy Statement. 

Publishing personal information on a website

No personal information will be published on the site. 

Transmission of personal information

This site uses encryption for secure transmission of personal information over the Internet. You should recognise that there can be risks with transmitting information across the Internet. 

Access and amendment of your personal information

Informal requests for access to or amendment of your personal information may be made by contacting us at: 

Wet Tropics Management Authority 
PO Box 2050 
Cairns QLD 4870 
Phone: (07) 4741 0500 

Formal requests for access and amendment of departmental records must be made via a Right to Information application on the prescribed statutory forms, copies of which are available at Prior to lodging an access or amendment application for information held by this department, please contact RTI Services for advice: 

Telephone: (07) 3330 6111 

Privacy complaints

Individuals who are concerned that their privacy has not been dealt with in accordance with the Information Privacy Act 2009 can submit a complaint in writing to the Department. The complaint should outline the basis for the complaint in as much detail as possible and include an address to which notices and correspondence may be sent during the complaint process. Privacy complaints should be sent to: 

Department of Environment and Science 
Level 7, 400 George Street, Brisbane 
GPO Box 2454 
Brisbane QLD 4001 

The Department will endeavour to respond to your concerns within 45 business days from the date your complaint is received.  However, in some circumstances, a longer period may be required in order to finalise your complaint.  If so, you will be contacted with a view to arranging an extension of time. 

If the complaint has not been dealt with satisfactorily, or the Department has not responded, you may make a privacy complaint to the Office of the Information Commissioner. The privacy complaint will then be mediated if deemed appropriate, or may be referred to the Queensland Civil and Administrative Tribunal. A privacy complaint may not be made to the Information Commissioner until at least 45 days after the complaint has been made to the Department. The postal address of the Information Commissioner is: 

Office of the Information Commissioner 
PO Box 10143 
Adelaide Street 
Brisbane QLD 4001 

More information

If you would like to know more about information privacy email us at: or go to or the Office of the Information Commissioner’s website at 


Email correspondence sent to will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations. It will also be subject to the provisions of the Right to Information Act 2009 and Information Privacy Act 2009.

We will not add any details from your email to a mailing list, and we will not disclose these details to third parties without your consent, unless required by law.

We will disclose your email details to the relevant authorities if necessary to protect the safety of the public or to protect the rights and property of the State of Queensland.

Our Internet Service Provider may monitor email traffic for system trouble shooting and maintenance purposes only.

Providing feedback through the email does not in any way affect your access to Queensland Government websites.


This site does not provide facilities for securely transmitting information across the Internet. We recognise that there can be risks with transmitting information across the Internet.

This site contains links to non-Queensland Government websites. The Queensland Government is not responsible for the privacy or security practices or the content of such websites.

To contact us, please write to:

Wet Tropics Management Authority
PO Box 2050
Cairns Queensland 4870

(Updated November 2023)

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